We want you to love your VLONESIEBRAND pieces and feel confident wearing them. If something isn’t right, you may return your order for an exchange within 24 hours of delivery in Côte d’Ivoire, or within 30 days of delivery for international orders.
We do not offer refunds on international orders. All return shipping costs are the customer’s responsibility.
Are return shipping costs my responsibility?
Yes. Return shipping costs are your responsibility, regardless of your location or the value of your order.
What should I do if my item arrives damaged?
We’re very sorry to hear this. Providing you with quality pieces is important to us. Please send us a clear photo of the damaged item so we can review the issue and arrange an exchange.
Can I return or exchange sale items?
All sale items are final sale and cannot be returned or exchanged.
This policy does not affect your statutory rights under applicable consumer protection laws.